Definitions

“We”, “Us”, “Our”, “(the) Hotel” – The Pier Hotel, operated by Saffron HMO Ltd, registered company number 10333821, registered office address Lyndon House Rmy, 62 Hagley Road, Edgbaston, Birmingham, England, B16 8PE, operating in and from The Pier Hotel, 4 Grand Parade, Eastbourne, East Sussex, BN21 3EH.

Terms of Booking & Booking Deposit

By placing a booking with us, you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us by phone or e-mail. To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission. We offer two booking types – upfront payment, where the full price of stay is paid upfront and customers receive 10% discount, and pay-on-stay, where a deposit of first night’s stay is required to secure a booking. Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within. Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer or cash deposit. Any charges raised against us by our banks for handling dishonoured bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so. All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Deposit

A deposit for the first night’s stay (for every booked room) is required to be paid before the booking is confirmed. Deposits should be made within 7 days of booking (where booking is at least 28 days before arrival), or during the booking (where booking is less than 28 days before arrival).

Cancellation, Returned Deposit & Non-Arrival Conditions

Should you wish to cancel your confirmed booking with us, please call us on +441323728313, or write to management@thepierhotel.co.uk as soon as possible. In case of upfront bookings, no refund will be provided. In case of pay-on-stay bookings, deposits are only returned in case that the cancellation arrives at least 2 days before arrival date. Non-arrival guests, who are unable to attend or fail to attend for whatever reason – Deposit will not be returned. Furthermore, should we be unable to fill the room, full booking amount will be due. To avoid charges in case of cancellation, we recommend that you purchase an adequate Travel Insurance before booking. In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control (which include, but are not limited to, flood, fire, war, extreme weather, terrorism, etc.), unless the circumstances came about as an effect of our negligence, and that our liability to you is limited to the refund of any payment already made.

Pets

We do not accept any pets (except Service Dogs) in the Hotel.

Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is not permitted on the premises in accordance with the Health Act 2006.

Check-in

Check-in is available between 2 PM and 11:30 PM. When the guests check in, we require that guests present: – Booking e-mail or reference (where applicable) and – A valid Photo ID (Either passport, Biometric Residence Permit, UK / EU driving license or an EU identity card ) and – Valid debit/credit card (In the name of the lead guest – please note than only Visa, Visa Electron, MasterCard, SOLO and Maestro/Switch cards are accepted. We do not accept American Express) and (Please note that we are unable to provide accommodation without valid Photo ID and card details).

Check-out

Guests are asked to complete the check-out by 11 AM on the day of their departure. Payment for services provided will be required upon check-out.

Internet Access

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests. The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activities or use of our network for illegal activities is not permitted, and will be reported to appropriate authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key. Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation). Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / third party websites, including the privacy of those details are explained and set out in our Privacy Policy which you can read here. You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall under the regime of the DPA and/or GDPR may be removed and destroyed.

Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached in material way.