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How can we help?

We looking forward to hearing from you



Our reception team is here to help.

Call 01323 728313


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Frequently Asked Questions

Where can I park?

If you’re traveling by car - parking is on-street, on the roads surrounding the hotel, on a first-come, first-serve basis. We have parking permits for the H Zone which are purchasable from the hotel reception team at £2.00 per day and last until 11 am the next day (Subject to availability as these are issued to us by the council)

Blue Badges allow those with severe disabilities to park in restricted areas. For example, in Eastbourne Blue Badge holders may park free of charge and for any length of time at on-street parking meters except in spaces and bays designated for other users (permit holders, resident permit holders, or Doctor permit holders, etc).

What time can I check in/out?

Arrival Time
Check-in is available from 3:00 PM. We lock the hotel front door at 8:00 PM for security. If you arrive after this time, please ring the doorbell and our Concierge will be able to check you in. When the guest check-in, we require a pre-authorisation of £100.00 per room to be taken of your credit/debit card as a security deposit. We reserve the right to refuse your accommodation if no pre-authorisation is given.

Departure Time 

Guests are asked to complete the check-out by 11 AM on the day of their departure. Payment for services provided will be required upon check-out.


Special Requests 

You can check into your room from 3 pm, If you require an arrival before 3 pm we are able to do this for you at a £10.00 supplement. You are to check out of your room by 11 am, if you require a late departure up until 1 pm, we are able to do this for you at a £10.00 supplement.

Where can I find you?

The Pier Hotel
4 Grand Parade, Eastbourne, East Sussex
BN21 3EH
Opposite Eastbourne Pier.


By Road – We are located on Grand Parade, directly opposite Eastbourne Pier, use the postcode BN21 3EH


By Train – Eastbourne Train Station is only a short taxi ride to the hotel, there is a taxi rank outside the station. Alternatively, its about a 1 mile (approx. 20mins) walk to us.


The Pier Hotel, Eastbourne is a Grade II listed Victorian Building, a combination, and conversion of old Victorian houses. The Pier Hotel is not accessible by ramp or wheelchair. There are around 11 steps at the front entrance and our lift goes between floors, meaning there are around 7 steps from the lift to each landing. As for walk-in showers, we only have a few single rooms with these available so please let us know upon booking if you require one of these.

Do you have Entertainment?

We do have entertainment booked Thursdays, Fridays, Saturdays, and some Sundays in The Emerald Bar, located underneath The Pier Hotel.


Cancellations made before 48 hours prior to your arrival will occur no further charges other than loss of deposit, cancellations made within 48 hours prior to your arrival are subject to 100% charge.

Restaurant Opening Times

Breakfast is served from 7.30 am -10 am

Evening Meals are served from 5.30 pm - 8.30 pm

The Coffee Lounge is open daily from 7:30 am - 5 pm

The Emerald Bar is open daily 12noon - 12am | Emerald Bar Kitchen is open daily from 12noon -8pm

Can I order an Uber in Eastbourne?

We do not have Uber in Eastbourne, however, we can provide you with the following taxi companies:

Sussex Cars – 01323 726726

746taxis – 01323 746746

720taxis – 01323 720720

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures, and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key. Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 week before being disposed of. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise, collection can be arranged.

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